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The City of Los Angeles is seeking vendor proposals for a solution that can process parking tickets and permits – a project worth a potential $70 million.
In a request for proposal published on April 15, Los Angeles Department of Transportation (LADOT) is asking for “proposals from qualified contractors to process parking citations and permits, support parking enforcement, and manage the department’s Parking Violations Office while providing innovative technology and exceptional customer service.”
The ministry’s 27-page RFP outlines what is asked of a supplier:
- Be responsible for the provision, operation, maintenance and improvement of a comprehensive ticket and parking permit management system;
- Process and collect payments for parking tickets and parking permits issued within the city;
- Staff and operate at least four walk-in customer service centers, evenly distributed throughout the city, called Parking Service Centers (part of the Parking Violations Office) to provide customer service to LADOT and motorists;
- Support the parking violation arbitration process;
- Provide state-of-the-art handheld parking citation writers, printers and software, including optional Mobile License Plate Recognition (LPR) technology;
- Administer parking permit programs, including application processing and enforcement, as well as the future transition to license plate-based virtual permits;
- Automate, track and report immobilizations and vehicle seizures;
- Provide and support all IT and technical resources for all aspects of adjudication, citation, enforcement, and parking permit programs, including integration with existing and future City technology vendors;
- Provide technical support, including professional advice and marketing/outreach services for city parking initiatives;
- Provide summary and comprehensive reporting statistics, dashboards and analytics of all components of parking program operation.
Suppliers must offer a system using state-of-the-art technologies that can be easily upgraded during the term of the contract, the RFP says. LADOT is looking for a single prime contractor and acknowledges that the contractor will hire sub-contractors.
The vendor selected as the primary will be responsible for providing “multiple software management systems and hardware solutions related to parking citations, permits and customer service,” the RFP says. “The selected contractor will provide a complete system and support capable of supporting the size of the LADOT parking program.”
Additionally, the document notes, “The selected contractor will be responsible for providing the highest level of responsive customer service to City staff and its customers. This includes, but is not limited to, full in-person, phone, and email support. »
The RFP outlines the project timeline:
- April 15: DP published
- April 22: Deadline for protesting the content of the tender
- May 17: Mandatory pre-proposal conference (virtual); Networking session “Meet the Primes”
- May 24: Deadline for written questions
- July 1: Business Inclusion Program Awareness Deadline
- July 15: Submission of proposals before 2 p.m.
- Week of August 29: Optional Proponent Interviews, Virtual or In-Person (tentative)
- September 28: Recommendation for contract award (provisional)
- December 1: start of operating agreement
The RFP includes a host of requirements; the most notable among those relating to technology are:
- At least three years of experience supporting end users for a variety of hardware devices and software modules in a municipal or university environment. Support will include purchase, delivery, configuration, maintenance and training of all equipment (including desktop and mobile computers, application handhelds, LPR systems and printers/scanners/ multifunction copiers);
- Establish and manage networks (including wired and wireless LANs and WANs and cellular services);
- Deploy, support, and train end-user software, including city-required applications, applications used to manage various parking-related functions, various team collaboration tools, and teleconferencing solutions; and liaising with various vendors providing technology solutions (including managing deployment projects, providing first level support to end users, and ensuring vendors provide next level support).
- At least three technology support references from municipal or university agencies in the United States, with specific requirements as stated in the RFP.
The contract would run for five years, with two optional one-year extensions available.