Much of CSC’s success is due to its ability to consistently put on massive, often back-to-back events in North America. According to a staff member, job reviews and lawsuits, the company is not training workers properly.
Over the past 30 years, the company has been sued dozens of times by customers and people it hires. In 2016, Deadspin reported that CSC had been sued at least 21 times in federal court since 1991 for assault, assault, bodily harm and civil rights violations, A lot the cases resulted in out-of-court settlements between the parties, with CSC denying the charges.
In multiple lawsuits, including a massive class action lawsuit spanning 13 years, CSC workers have accused the company of creating unsafe environments by failing to train workers and violating labor laws. Some of their lawsuits alleged that CSC cut corners by hiring inexperienced people at low wages to fill positions shortly before the events began. Several CSC employees have been trampled at festivals and sporting events, according to court records.
In 2020, hundreds of CSC workers settled with the company for $1,220,000 after accusing them of not paying their minimum wage, not giving them rest or meal breaks, and not having reimbursed their expenses, among other alleged violations of labor law. As part of the settlement, CSC denied liability and said the workers’ claims were unfounded and the company acted lawfully.
During the Ultra Music Festival in Miami in 2014, a CSC security guard named Erica Mack suffered two fractured skulls, a severe brain hemorrhage and a broken leg after door breakers hit her. trampled, according to a $10 million gross negligence lawsuit she filed against Ultra, CSC, and other event officials.
In her lawsuit, Mack, then 29, alleged that CSC knowingly placed her in an area vulnerable to intruders given past incidents and knocked down a stronger fence at the request of a seller of a beverage company, leaving her helpless. The complaint stated that there were “an insufficient number of CSC security guards and police officers” and that they had not “provided adequately trained personnel to the area where she was injured”, ultimately failing “to maintaining a safe workplace”.
“CSC brought Mack into direct contact with violent individuals without warning her of the danger and without putting in place reasonable minimum safeguards to protect her from foreseeable grievous bodily harm,” the lawsuit states.
The defendants argued that there was insufficient evidence to prove gross negligence and that they were not liable for his injuries because Mack was not an employee, but a contractor. The case was ultimately dismissed.
Some CSC workers have also raised concerns on Glassdoor, a job site where employees can leave anonymous reviews for companies. CSC has 3.8 stars, and many reviewers praise the flexibility, the ability to see concerts, and the “easy-going staff.” But others have complained about low pay, lack of breaks and lack of training.
In a review for CSC on April 2 this year, one person wrote that the company is prone to changing rules and policies on a whim and that “the pay sucks considering the type of work we do and sometimes the work can be dangerous”. Another from September 12, 2021, said: “There is no training for the job. Clients are yelling at you for not doing a job you were never properly trained for.
In a 2011 review, a person who said he was an independent contractor for CSC wrote that “advanced training for event personnel is to ‘call the police when you see someone die'”.
Several CSC online job postings show that the company does not require any prior security experience and views the position as “something fun and exciting” and an opportunity to “experience some of the greatest entertainment”.
“No experience necessary, we’ll train you and offer paid training for all Nevada PILB security guard jobs” job in Las Vegas display by CSC reads.
March 18, CSC has posted part-time events staff and security jobs for the Hollywood Bowl, Rose Bowl and other LA venues for $15 to $17 an hour.
The employee who worked security on Chappelle’s show the night of the attack told BuzzFeed News there was no ‘real hiring process’ and he got the job easily to CSC through a friend, as the company was looking to hire quickly. He said other CSC contractors there had never worked in security before and had no experience using metal detectors or thoroughly checking bags.
CSC also barely provided training, he alleged, adding that two days before the show the company held a safety briefing and then gave everyone a blue and yellow t-shirt. .
On the day of the event, CSC security officials held a meeting for their sections, the worker told BuzzFeed News, warning there would be a large crowd and to get people in as quickly as possible to that there is no construction. outside when the show started at 7 p.m.
‘The crowd started to get bigger and I thought all the time that there was no way people were being thoroughly checked at the rate people were walking,’ said another security worker who did not want to be named. for fear of reprisals. “I think anyone could have brought anything.”
Gil Fried, a crowd management expert who wrote a manual called Academy for Site Safety and Securitysaid it was not a safe business practice to hire inexperienced workers for major events.
“Hiring, training and supervising those who work on the front lines is the most critical element of any crowd management plan,” he said. “The more time you spend investing in people, the better. This will help create the safest environment possible.
Los Angeles authorities are investigating now how the attacker breached security and gained access to the Hollywood Bowl stage during Tuesday’s Chappelle show.
Erasing the severity of the attack that night, Chappelle admitted he had been lucky in addressing the crowd:
“Thank goodness that guy was clumsy.”