About 700 Bedok users face disruption of fiber broadband services due to damaged cables

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SINGAPORE: A fiber service outage on Sunday (September 18) affected broadband services in parts of Bedok, NetLink Trust said in a statement.

The outage could disrupt the internet connection of around 700 end users, the company said.

NetLink Trust builds, owns and operates Singapore’s passive fiber network infrastructure.

The company said the outage was caused by “a third-party contractor carrying out construction activities”.

On its website, NetLink Trust explained that such incidents occur when its underground fiber optic cables are cut or damaged, affecting the Internet services of some end users.

The extent of the outage depends on the severity of the damage to the fiber optic cables.

NetLink Trust said its recovery team is restoring fiber services, which should be operational later this evening.

“If your service is affected by the incident, we apologize for the inconvenience and appreciate your patience as we work with your internet service provider to restore your service as soon as possible,” the company said.

He added, “We take such disruption of services caused by errant contractors seriously and will not hesitate to take necessary action against the errant party.”

NetLink Trust said on its website that between 2013 and 2018 there were 23 cable cuts caused by third-party contractors involved in the construction of new MRT lines, electrical wiring, water pipeline works and sewers and other development projects.

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